Privacy Policy

A-Introduction

a-Top Tutor Bay is committed to protecting the privacy of its users and visitors.

b-This policy applies to all the situations where our role is to perform as a data controller, i.e., determining how the personal data of the users and visitors of Top Tutor Bay will be processed.

c-Top Tutor Bay has set certain privacy controls. According to them, the personal data of the users of the website is processed. When a user creates an account, he gets to choose whether or not he directly wants to receive marketing emails. The privacy controls are accessible at the time of creation of the account. If a user wants to change them later at some point in time, he can do so by signing into his profile.

d-The words ‘we,’ ‘our’ and ‘us’ are associated with Top Tutor Bay in this policy.

B-Cookies

a-Top Tutor Bay uses cookies to store certain data about its users. By using our website, you agree to our cookie policy which is mentioned below.

C-How Top Tutor Bay makes use of your personal data

a-This section covers the following points

1. The type of user’s data that Top Tutor Bay process;
2. The reasons as to why we process this data; and
3. The legal bases on which this processing is performed.

b-The first form of data that we may process comes under the category of ‘usage data'. It refers to the data about how you use our services or what activities you perform on our website. It may include your geographical location, IP address, browser version and type, referral source, operating system, languages, page views, length of visits, website navigation paths and also the pattern, timings and frequency of visits and service use. This data is collected by using a local analytics tracking system of the website and also Facebook analytics, Google, and Mixpanel. This data is mainly processed to analyze how our service and website is being used. The legal basis to justify this processing is the legitimate interests of our website, periodical monitoring to improve our services and website so that the user can be provided with a better experience.

c-The second form of data falls under the category of ‘account data’. It includes your name, contact number, and email address. This data is collected through your account. This data is processed to operate our website, provide writing services and to ensure the provision of security services and also securing our website and its data by maintaining multiple backups of the databases. The processing of this data is legally justified through a contract that every user agrees upon while signing up to the website.

d-The third form of data that we may process comes under the category of ‘Service data’. It refers to the data provided by the users during the process of obtaining services from our website. This may include all the information you provide while placing an order and also all the data that is contained in the documents or files that you might upload. Thus, it is recommended, not to upload any files on our website that may contain any kind of private or confidential information. This type of data is processed in order to operate our website, provide writing services and to ensure the provision of security services and also securing our website and its data by maintaining multiple backups of the databases. The processing of this data is legally justified through a contract that every user agrees upon while signing up to the website.

e-The fourth form of data that we process falls under the category of ‘publication data'. It refers to the data that any user might post for publication on Top Tutor Bay. This data is processed to enable publication on our website and also to administer our services or site. The data is processed on the legal basis of consent.

f-The fifth form of data that we may process comes under the category of ‘inquiry data’. It refers to data contained in the inquiries submitted by the users. This data may be processed with the intention of marketing, selling and offering relevant services to the users. The processing of this data is legally justified through a contract that every user agrees upon while signing up to the website.

g-The sixth form of data that we might process comes under the category of ‘transaction data’. It refers to any data related to the transactions that a user may provide while purchasing services or goods from our website. It includes card details, contact details and all the transaction details of the users. This data is processed to supply the users with their purchased services and goods and maintain a record of all the transactions. The processing of this data is legally justified through a contract that every user agrees upon while signing up to the website, also, the legitimate interests of the website. However, we ensure that we do not save any sensitive information related to the credit cards. 

h-The seventh form of data that we may process falls under the category of ‘notification data'. It refers to the data provided by the users while subscribing to our newsletters or email notifications. This data is processed with the intention of sending relevant notifications to the users. The processing of this data is legally justified through a contract that every user agrees upon while signing up to the website and also by consent.

i-The eighth form of data that we may process comes under the category of ‘correspondence data’. It refers to data contained in any form of communication that a user might send to us. It includes the content of the message as well as all the metadata related to the communication. This data is generated through the contact forms on the website. This data is processed with the intention of communicating with our users and also, record-keeping. This processing is justified on the legal basis of the legitimate interests of our website, i.e. to administrate our business and website and to communicate with the users.

j-For all the payments to follow similar criteria, Top Tutor Bay ask its users to provide certain documents to prove that they are registered account holders. It is done for the prevention of fraudulent transactions.

k-We store any information relevant to the performance or the negotiation of the contracts in case, if a PayPal claim, chargeback dispute or any other such legal dispute arises. This data is archived, and its access is strictly controlled. This data is only used to establish facts or support a legal dispute. This data may be provided to the legal counsel or the financial institution in charge of inquiring the transaction only in case of a dispute.

l-In addition to all the purposes mentioned above, the personal data of the users may also be processed when it is necessary, for example, in the case of a legal obligation or to protect the vital interests of a person or our website.

m-It is recommended, not to supply us with any unnecessary personal data that we do not ask for.

D-Sharing your personal to others

a-The personal data of our users may be disclosed to any of our subsidiaries. The legal basis of this provision is set out in our privacy policy.

b-Your personal data may be disclosed to the professional advisors of our business or website and insurers as well. This is necessary for obtaining professional advice, managing risks, defense of legal disputes and for maintaining or obtaining insurance coverage.

c-Your inquiry or service data may also be disclosed to the subcontractors or the suppliers of Top Tutor Bay. The legal basis of this is a contract with our users that they agree upon while signing up to the website.

d-As the financial transactions on our website are managed by the payment service providers like PayPal and others. Therefore, it is necessary to share the transaction data of our users with them. However, this does not include any sensitive information.

e-In addition to all of the reasons mentioned above for disclosure of the personal data of our users, it may also be disclosed in case of a legal obligation or to protect the vital interests of a person, also, for the defense or the exercise of a legal dispute.

E-International transmission of the personal data of our users

a-This section covers the reasons as to why your personal data may be transmitted to the countries that lie outside of the European Economic Area (EEA).

b-If a user placed an order on our website and chose to share his personal data with us outside of the United States, this data will be provided to the U.S. for necessary processing. The United States can have different protection laws compared to the country of the user. The U.S. will protect your personal data as mentioned in this policy. By using our services, you agree to the consent of this transmission, i.e. storage and processing of your personal data in the United States. Data transfers occur in the United States based on an ‘adequate decision' developed by the European Commission. This decision is based on the Privacy Shield Framework.

c-Your personal data may also be disclosed with our Parent company, the affiliates or the subsidiaries, basically for operational and business purposes. We may share, transfer or sell all our assets or some parts of it that includes your personal data, in the result of an acquisition, merger, and sale of assets or reorganization and also in the case of bankruptcy. A notice will be published on the website, or an email will be sent to individual users in the case of a change in ownership of the business.

d-When a user places an order on the website or submits an inquiry, his service and inquiry data is made available to all our subcontractors. It is necessary to locate the expert related to the task assigned by the client and ensure high performance. This is only the case with service and inquiry data. Thus, it is recommended to the users, not to share any private information while placing an order or submitting an inquiry.

e-If the personal data of the user is not able to be processed within the European Economic Area; Top Tutor Bay will follow all the principles of data protection; just select a country listed on the countries of EU commission where possible. If the data of the user are transferred to the USA, we will make sure that reasonable endeavors take part in Privacy Shield Program.

f-The parts of the website that are password protected, the user is responsible for them. Do not disclose your password to anyone and keep it confidential.

g-The data that the user provides to publish on our website will be available all around the globe through the internet. We are not responsible for the prevention of its use and/or misuse by other people.

h-The transmission of data that occurs through the internet may not be secure. We are not responsible for guaranteeing its security during the transmission. However, we try to use the most secure channels to ensure the protection of your personal information.

F-Retaining and deleting the personal data of the users

a-Top Tutor Bay does not retain the personal data of the users for any longer than it is required. We will only keep it stored in our business for a time period that is justified by law, or as long as we require it for a valid reason or until the user ask us to delete it.

b-We may retain a certain limited amount of your personal information. We ensure it will not be objectionable by you or your claims of deleting your data. For instance, we keep track of the requests made by the users to delete their data along with all the personal information contained in it. It is necessary for tax purposes and others.

G-Amendments

a-This policy may be updated after a certain period of time, and the new version will be available on the website.

b-It is recommended to check this policy from time to time to make sure if you agree with any changes made to it.

c-An email or private message will be sent to the users regarding any changes in the policy.

H-Rights of the users

a-This section summarizes the rights that are provided to users under all the data protection laws. However, some of them are quite complex, so we have not included all the details here. It is recommended to consult a regulatory authority for the complete explanation of the rights mentioned below:

1. Right to access
2. Right to rectification
3. Right to deletion
4. Right to restrict certain processing
5. Right to question the processing
6. Right to the portability of data
7. A right of launching a complaint to some superior authority
8. Right to a withdrawal of consent

b-The user is provided with the right to allow or forbid the processing of his personal information. Also, when accessing his personal data; he has the right to any additional information. It includes the reasons for the processing, the type of personal data being processed and all the recipients included in that data. We make sure that it does not affect the freedom and rights of others. The user is also provided with a copy of his personal information. We do not charge for the first copy, but additional copies won’t be free of cost.

c-The user has the right to ask for rectification in any part of his personal data of it is inaccurate or incomplete.

d-The user is provided with the right to ask for deletion of his personal data and, in some cases, we are bound to erase it without any further delay. These cases include the situation when the personal data is no longer required for the specific purpose that it was collected for when the user withdraw his consent from consent-based processing and/or when a user object certain kind of processing of his personal data under data protection law. However, the user might not be provided with this right under certain circumstances. These circumstances include situations when the processing is actually required; for the purpose of establishing, exercising rights of expression, freedom of information, and to exercise or defense, some legal claims as well as to comply with legal obligations.

e-Some situations provide the user with the right to limit the processing of his personal data. These situations include; the user doubts the accuracy of his personal information, he finds certain processing illegal, but does not support erasure; we do not require certain data for processing anymore, but the user may require it for the purpose of establishing or to exercise or defense some legal claims; the user may have objected the processing, but its verification is pending. However, we continue to store more of the personal data of the user, when the processing has been restricted under such circumstances. But we still keep the right to process this information if certain situations arise; with the consent of the user, for the purpose of establishing, to exercise or defense some legal claims, or to protect the right of another person or for some important public interests.

f-The user has the right to object to the processing of his personal data on the grounds of some legal basis. We will end the processing unless some legal interests of our business override your legitimate interests.

g-The user can object to the processing when his personal data is being used for direct marketing. We will bring an end to the processing on such an objection.

h- The user can object to the processing when his personal data is being used for historical, statistical or scientific purposes. We will bring an end to the processing unless it is necessary for some public interests.

i-The legal basis of processing the personal data of the users are

1. Either consent
2. Or the situations in which the processing is required to complete a contract of which a user is a part of, or for completing the initial steps to enter into a contract on the request of a user. This processing is automated. The user has the right to his personal information unless it affects the freedom or rights of others.

j-The user can lodge a complaint against us to a superior authority if he believes that the processing of his personal data does not comply with the data protection laws.