Money Back Guarantee
This paper defines the refund policy on our
website.
It is divided into two separate sections:
- Before the approval of the preview of the order
- After the approval
If the user lives within the European Union, he will not
receive a refund of the VAT that he paid during the process of the transaction
in both of the above cases. He will only receive the money or a small
percentage of it. The VAT will not be refunded in any case.
Before the approval of the essay/paper
The user will be provided with a 100 percent refund in the following
cases:
- In case of a payment mistake, for example, double payment
or identical orders.
- In case if we do not provide the user with a satisfactory
writer.
- In case if the user does not require the paper anymore as
the deadline has passed, in such a situation, the user cannot make use of any
of the materials that have previously been sent to him.
The user will be provided with a 90 percent refund in the following
case:
- When less than half of the period assigned or deadline has
passed, but a writer has not started working on your task. The fees of the
transaction and refund will be covered from your payment.
The user will be provided with a 70 percent refund in the following
case:
- When less than half of time period assigned or deadline has
passed, and a writer has already started working on your task. In such a case,
the writer needs to be compensated.
The user will be provided with a 50 percent refund in the following
cases:
- When more than half of time period assigned or deadline has
passed, and a writer has already started working on your task.
- In case if you do not find our work satisfactory and we
fail to provide with a revision.
If we fail to provide the task within the deadline, then
the payment will be recalculated, and money will be refunded to the user
accordingly. For example, if the task has to be delivered within 12 hours and
we delivered it in 15 hours, then the payment of both the cases will be
calculated, and the difference between them will be refunded to the user.
However, this case is not applicable to revisions.
If we fail to provide the user with a certain part of his
task, the payment will be recalculated and refunded.
A time limit applies to all of these refunds. The user has
exactly 7 days to review his paper. The time starts right after the task has
been sent to you or after the deadline has passed. After that, we consider the
paper as approved.
If a customer does not find the task provided to him as
satisfactory, he can demand a free revision or assignment of a new writer to
his task. You also have an option to set your particular order on dispute
status by making contact with the customer service of our website. However,
certain points need to be kept in mind while doing so:
- Valid reasons should be provided to support your claim of
dispute.
- This process will take a little time to complete as we
would have to contact the writer, evaluate the paper, etc. Also, we might ask
you for additional evidence to back up your claim.
- Each case is different and is reviewed separately. The
amount of money that is to be refunded will be decided separately after
reviewing each case.
If the user does not provide the required information for
his claim of dispute within the time period of 14 days, the dispute will be
annulled, and there will be no refund.
After the approval of the paper:
After the user has clicked the approve button, there will
be no refund. The clicking of
the approve buttons means that the customer is satisfied with the quality of
the work and he has no complaints.
The user gets 7 days to preview his task and ask for a
revision if he does not find it satisfactory after pressing the approve button.
For that, he needs to contact the customer service of the website.
It is recommended to first preview the paper and then click
the approve button. If the preview of your task is not available, please
contact our customer service.
In case of a 100 percent refund, the user loses the right to use any of
our material that is provided to him during the entire course of the work.
These contents become our property, and we may publish them on our website for
commercial purposes or even as a sample writing
Top Tutor Bay does not guarantee its customers with any particular
grade. We do not owe you a refund in case the essay provided to you is poorly
assessed.